Call us: +44 (0) 203 950 9928

PACKAGE HOLIDAY BOOKING CONDITIONS

YOUR PACKAGE HOLIDAY BOOKING IS WITH

Caribbean Biking Company Ltd (Cubania Travel),
2 MINTON PLACE, VICTORIA ROAD, BICESTER, OXON OX26 6QB

+44 (0) 203 950 9928

sales@cubaniatravel.com

1. YOUR HOLIDAY Booking

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

2. YOUR FINANCIAL PROTECTION

When you buy a package holiday from us ,  protection is provided by way of a bond held by [ABTA – The Travel Association 30 Park Street London SE1 9E .  For further information please see www.abta.com)

3. ABTA

ABTA: We are a Member of ABTA, membership numbers Y6409 and Y6408. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute Resolution (ODR) platform at this link. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

4. YOUR HOLIDAY PRICE

  1. We reserve the right to alter the prices of any of the holidays shown in our website.  You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
  2. When you make your booking online you must pay the full package price per person to secure your booking.   If you pay over the phone you may choose to pay an initial deposit of 10% to secure your booking.  The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. If you make a booking less than 8 weeks prior to departure date, full package price is due on booking.
  3. It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

  • We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

5. IF YOU CHANGE YOUR BOOKING

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £50, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

6. IF YOU CANCEL YOUR HOLIDAY

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows: 

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

CANCELLATION CHARGE

PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
More than 60 days
More than 30 days
More than 15 days
14 Days or Less
7 Days or Less
CANCELLATION CHARGE
Deposit only
10% of holiday cost
40% of holiday cost
75% of holiday cost
90% of holiday cost
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
More than 60 days
Deposit only
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
More than 30 days
10% of holiday cost
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
More than 15 days
40% of holiday cost
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
14 Days or Less
75% of holiday cost
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
PERIOD BEFORE DEPARTURE IN WHICH YOU NOTIFY US
CANCELLATION CHARGE
7 Days or Less
90% of holiday cost

7. IF WE CHANGE OR CANCEL YOUR HOLIDAY

As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. 

CHANGES 

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor change of accommodation to another of the same or higher standard, changes in restaurants or other meal provisions, changes to the order of the itinerary due to poor weather. 

CANCELLATION

 We will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation (see below).

INSURANCE

If we cancel or make a major change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. 

COMPENSATION

If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

IF WE CANCEL OR MAKE A MAJOR CHANGE TO YOUR HOLIDAY 

This should go below the table:

FORCE MAJEURE

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, hurricanes and the resulting damage, epidemics and pandemics, unavoidable technical problems with transport.

PERIOD BEFORE DEPARTURE IN WHICH WE NOTIFY YOU
More than 30 days
AMOUNT YOU WILL RECEIVE FROM US
Full refund

8. IF YOU HAVE A COMPLAINT

If you have a problem during your holiday, please inform your tour guide immediately or call our 24 hour emergency telephone ( +53 5 2870805 ) who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at info@cubaniatravel.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form whilst in Cuba. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 3 above on ABTA.

9. OUR LIABILITY TO YOU

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of one times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. 

You can ask for copies of the transport contractual terms, or the international conventions, from info@cubaniatravel.com. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted. 

NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

10. PROMPT ASSISTANCE IN Cuba

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

11. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.